Charlene Li, founder of the Altimeter market research group, has a new book coming out in March, "The Engaged Leader." She spoke about the book and her views on social media's impact on marketing, at an event organized by the local chapter of the American Marketing Association, at Weber Shandwick San Francisco.
Here's my notes:
Charlene Li gave a presentation that focused on a message of engagement between brands and consumers. She argued that brands should seek "intimate" relationships with people. The theme of "engagement" in marketing is a signature idea at Altimeter. Li's colleague, Brian Solis also pushes this idea in his book, "Engage!"